2. Personal information
The kinds of personal information that we may collect from you includes your name, address, email address, contact telephone numbers and social media contact details. If you use our website then you may be redirected to websites operated by third parties. Third parties that you connect with via our website have their own privacy policies which apply to personal information collected by them. We take no responsibility for personal information given to third parties.
Where reasonable and practicable to do so, we will collect your personal information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
In some circumstances we may collect what is called “sensitive information”. Sensitive information includes information about your health. We need to collect sensitive information if you have any dietary requirements that we need to be aware of or if you have an accident at our premises which requires medical attention. We only collect sensitive information on an “as needs” basis to ensure your health and safety. We do not store your sensitive information.
3. How we disclose or use your personal information
The primary purpose for which we collect your personal information is to provide you with the services that you have requested from us. For example, taking and fulfilling your booking in our restaurant or function venue and responding to your enquiries. If you have hired our function space for an event, we may pass on your contact details to third parties assisting with your event. We will let you know when this happens.
We also use your personal information for other reasons connected to the primary purpose such as:
- ensuring your health and safety (as described about in relation to sensitive information)
- responding to or addressing any feedback or complaints that you may raise with us in connection with our services
- obtaining advice from professional advisers
- responding to legal or administrative proceedings, or
- reviewing and improving our services.
We may use your contact details for marketing purposes by sending you information about special offers and events that may interest you. If you do not wish to receive this information you can let us know by contacting us via the contact details below or by following the unsubscribe directions in our message. Even if you opt out of direct marketing we may still use your contact information for the purpose of providing you with our services.
We do not provide your personal information to third parties in Australia or overseas.
4. How we store your personal information
We store information in paper-based files or other electronic record keeping methods in secure databases (including trusted third party storage providers based in Australia). Personal information may be collected in paper-based documents and converted to electronic form for use or storage (with the original paper-based documents either archived or securely destroyed). We take reasonable steps to protect your personal information from misuse, interference and loss and from unauthorised access, modification or disclosure.
We maintain physical security over paper and electronic data stores, such as through locks and security systems at our premises. We also maintain computer and network security, for example, we use firewalls (security measures for the internet) and other security systems such as user identifiers and passwords to control access to our computer systems.
Our website does not necessarily use encryption or other technologies to ensure the secure transmission of information via the internet. Users of our websites are encouraged to exercise care in sending personal information via the internet.
We take steps to destroy or de-identify information that we no longer require.
5. How can you access or seek correction of your personal information?
You are entitled to access the personal information that we hold about you. To request access to your personal information please contact us using the contact details set out below.
We will not charge you for making a request to access your personal information but we may charge you for any reasonable time and expense incurred in compiling information in response to your request.
We will take reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete and up-to-date. You can help us to do this by letting us know if you notice errors or discrepancies in any information we hold about you and letting us know if your personal details change.
It you consider any personal information we hold about you is inaccurate, out-of-date, incomplete, irrelevant or misleading then you can ask us to correct it. We will take reasonable steps to correct any such information in response to your request. We may decline your request to access or correct your personal information in certain circumstances prescribed by law. If we do refuse your request, we will provide you with a reason for our decision and, in the case of a request for correction, we will include a statement with your personal information about the requested correction.
6. What should you do if you have a complaint about the handling of your personal information?
You may make a complaint about privacy to us at the contact details set out below.
We will first consider your complaint to determine whether there are simple or immediate steps which can be taken to resolve the complaint. We will generally respond to your complaint within a week.
If your complaint requires more detailed consideration or investigation, we will acknowledge receipt of your complaint within a reasonable time and endeavour to complete our investigation into your complaint promptly. We may ask you to provide further information about your complaint and the outcome you are seeking. We will then typically gather relevant facts, locate and review relevant documents and speak with individuals involved.
In most cases, we will investigate and respond to a complaint within 30 days of receipt of the complaint. If the matter is more complex or our investigation may take longer, we will let you know.
If you are not satisfied with our response to your complaint you can raise the matter with the Office of the Australian Information Commissioner. The Office of the Australian Information Commissioner can be contacted by telephone on 1300 363 992 or by using the contact details on the website www.oaic.gov.au.
Address: Level 13, 600 St Kilda Road, Melbourne VIC 3004
Telephone: 03 9516 0000